FAQ

My Insurer is telling me I have to use their own Approved Repairer, is this correct?

You have the right to use the Repairer of your choice. Your Insurer may advise you to use their own Approved Repairer, but the final choice remains with you, the Policyholder. All Insurers have an obligation governed by the FSA to "Treat customers fairly".

The Accident wasn't My Fault, why should I have to claim on my own Policy?

If the accident wasn't your fault, you do not have to claim on your own policy. We can obtain authority to repair your vehicle directly through the at-fault Insurers, supply a like for like replacement vehicle for the duration of repairs, remove the need for you to pay any excess, and obtain re-imbursement for any out of pocket expenses.

Security Systems

It is sometimes necessary to disconnect batteries and/ or remove wheels to enable us to carry out repairs. Please ensure you have supplied us with any radio code, alarm/imobiliser code, key or control unit and wheel lock nut key.

Excess

Should your insurance policy carry a compulsory or voluntary Excess you will be required to pay this amount directly to us. The Excess amount may differ from your standard Excess amount if a driver other than the policy holder was driving the car at the time of the incident.

Satisfaction Note

If the repair cost is being claimed from an Insurance Company upon completion of the repair, we will ask you to sign a satisfaction note. This is to confirm to the Insurance Company that the repairs have been carried out and the completed vehicle has been returned to you. Signing this form does not affect your statutory rights.

VAT

If you as the policyholder or the owner of the vehicle are registered for VAT purposes, the VAT content of any insurance claim invoice is payable directly to us by you. You will be provided with an invoice for the VAT amount, which may then be reclaimed in the normal manner on your next VAT return.

Payments

Unless you have a Credit Account with us you are required to pay any amounts you are liable for before we release your vehicle to you.